Within 24 hours of a driver submitting a driver support pay request, Grubhub will automatically remove all of the driver’s remaining blocks without impacting their program level and temporarily deactivate their Grubhub for Drivers account for 14 days.* If a driver has notified the Grubhub Care team that they were sick or exhibiting symptoms of COVID-19 prior to request submission date, their Grubhub for Drivers account may already be deactivated.

After the 14 day period is over, drivers should reach out to Grubhub to reactivate their Grubhub for Drivers account and the driver can start delivering with Grubhub again. There will be no impact to a driver’s program level status.