The Grubhub Guarantee
Terms and Conditions

Effective July 12, 2021

These Grubhub Guarantee Terms and Conditions (“GHG Terms”) govern the Grubhub Guarantee program (“GHG”) offered by Grubhub Holdings Inc. (“Grubhub”, “GH,” “SL,” “we”, “us”, or “our”). Your participation in GHG is subject to these GHG Terms, the Grubhub Terms of Use, the Grubhub Privacy Policy, and the Perks Terms of Use (collectively with the GHG Terms, the “Agreements”). If there is any direct conflict between the Terms of Use, the Privacy Policy, the Perks Terms of Use and these GHG Terms, the conflict will be resolved in favor of these GHG Terms to the extent of the conflict with respect to GHG only. Your participation in GHG indicates that you agree with, and are bound by, the Agreements. 

Subject to applicable laws, any changes or modifications to these GHG Terms will be effective immediately upon posting and you waive any right you may have to receive specific notice of such changes or modifications. Your continued access to or participation in GHG following any such changes or modifications confirms your acceptance of these GHG Terms and such changes or modifications; therefore, you should review these GHG Terms frequently to understand the terms and conditions that apply to your access to and participation in GHG. IMPORTANT: YOUR PARTICIPATION IN GHG AND THESE GHG TERMS ARE SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN THE DISPUTE RESOLUTION SECTION IN THE GRUBHUB TERMS OF USE WHICH AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.  IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENTS, YOU MAY NOT PARTICIPATE IN GHG. 

The Grubhub Guarantee

GHG is a program that consists of the Grubhub Lowest Price Guarantee and the Grubhub On-Time Delivery Guarantee. The Grubhub Lowest Price Guarantee is a price match program that offers claimants Grubhub discounts (which may be referred to as “Grubhub Guarantee Perks,” “GHG Perks,” “Perks,” or “Free Grub”) for certain orders placed on the Grubhub platform, which for the purpose of GHG includes grubhub.com and the Grubhub mobile applications only (collectively, the “GH Platform”), when a lower price is available on certain competitor platforms. The Grubhub On-Time Delivery Guarantee is a program that offers participants GHG Perks in connection with certain delivery orders placed on the GH Platform that are delivered late. Please note that GHG is not a replacement for Grubhub customer care. If you experience issues or have questions about your order, contact us so we may assist you.

Grubhub Lowest Price Guarantee 

To be eligible for the Grubhub Lowest Price Guarantee, an order must meet each of the five (5) requirements below.

  1. The order must be placed and fulfilled via the GH Platform. 
  2. The order must be fully paid for (except as otherwise permitted by Grubhub in its sole discretion).
  3. The order placed on the GH Platform must match an identical order available on the DoorDash, Uber Eats, or Postmates platforms (excluding Caviar and other platforms that may be affiliated with the foregoing platforms) (each, a “Competitor Platform”) at the time of checkout, including with respect to the restaurant location and distance, whether the order is being placed for pickup or delivery, menu item quantities/size, and modifications/substitutions, among other similar factors, as determined by Grubhub in its sole reasonable discretion. Post-order changes and modifications will not be considered.
  4. The order placed on the GH Platform must be available at a lower price on a Competitor Platform. Grubhub will evaluate pricing based on the total cost of food and beverage plus all fees that apply to the order at the time of checkout, inclusive of tax, any delivery fees, service fees, and other fees (“Match Price”). Promotions (for example, reductions in price due to promotional discounts including subscriptions and offers applied via promotional codes), tip, and other charges that are discretionary to users (for example, Donate the Change donations) are excluded from the Match Price.
  5. The order must not be an “Excluded Order.” Excluded Orders are campus dining orders, Grubhub Direct orders, Ultimate/point-of-sale orders, orders placed using a QR code, group orders (including shared cart orders), and phone orders. Except as may be permitted by Grubhub, orders that are refunded, canceled, fraudulent or otherwise in violation of our Terms of Use are also Excluded Orders. For clarity, orders placed on other platforms or properties affiliated with Grubhub, including, without limitation other Just Eat Takeaway.com properties, Seamless, LevelUp, AllMenus, or MenuPages are Excluded Orders.

If you believe that your order meets requirements (1) – (5) above (a “Lowest Price Guarantee Eligible Order”) and you wish to participate in the Grubhub Lowest Price Guarantee program, you must submit a claim for Grubhub’s review and approval, including proof of the lower price from the Competitor Platform, according to Grubhub’s instructions, within 7 days from the date of the Lowest Price Guarantee Eligible Order (“Submission Window”). You may only submit one (1) Grubhub Lowest Price Guarantee claim per day. Please visit https://www.grubhub.com/help/contact-us/guarantee-claims to submit a claim and follow the on-screen instructions. 

Grubhub reserves the right to independently verify a Competitor Platform’s pricing and the availability of Match Prices. If Grubhub is not able to verify the lower Match Price on the Competitor Platform as reported by you for any reason, including due to technical issues, we may decline the claim.

If we are able to determine that your order meets all of the requirements above, Grubhub will approve your claim (an “Approved Claim”) and you will receive a GHG Perk valued at the difference between the Match Price on the GH Platform and the Match Price available on the applicable Competitor Platform. The GHG Perk provided will not exceed $10, unless otherwise stated by Grubhub; however, Grubhub will also increase the GHG Perk value by $5 or provide you with an additional separate GHG Perk valued at $5 (such increase or additional separate Perk, an “Extra Perk”) (up to $15 value total). Grubhub will contact you via email at the email address associated with the Grubhub user account that submitted the GHG claim to notify you of whether your claim was approved or declined. Grubhub does not offer participants cash, payment method credit, or refunds in connection with the Grubhub Lowest Price Guarantee. The sole value provided in connection with the Grubhub Lowest Price Guarantee is the GHG Perk (including the Extra Perk).

Grubhub On-Time Delivery Guarantee

To be eligible for the Grubhub On-Time Delivery Guarantee, an order must meet each of the four (4) requirements below. 

  1. The order must be a delivery order that is placed and fulfilled via the GH Platform.
  2. The order must be fully paid for (except as otherwise permitted by Grubhub in its sole discretion).
  3. The order must be delivered by the restaurant or delivery partner delivering the order later than the latest estimated delivery time range presented to you post-checkout on the GH Platform. For clarity, pickup orders, orders that are delivered early, and orders delivered within the estimated delivery time range presented to you are not eligible. In the event we reasonably believe that you (or a third party acting on your behalf) have delayed or interfered, or attempted to delay or interfere, with the food delivery process in order to be eligible for the Grubhub On-Time Delivery Guarantee then the order will not be eligible. 
  4. The order must not be an Excluded Order.

If you believe that your order meets requirements (1) – (4) above (a “On-Time Delivery Guarantee Eligible Order”) and you wish to participate in the On-Time Delivery Guarantee program, you must submit a claim for Grubhub’s review and approval according to Grubhub’s instructions during the Submission Window. You may only submit one (1) Grubhub On-Time Delivery Guarantee claim per day. Please visit https://www.grubhub.com/help/contact-us/guarantee-claims to submit a claim and follow the on-screen instructions.

If we are able to determine that your order meets all of the requirements above, you will have an Approved Claim and will receive a GHG Perk equivalent to at least $5 in value. Grubhub will contact you via email at the email address associated with the Grubhub user account that submitted the GHG claim to notify you of whether your claim was approved or declined. Grubhub does not offer participants cash, payment method credit, refunds, or re-delivery in connection with the Grubhub On-Time Delivery Guarantee. The sole value provided in connection with the Grubhub On-Time Delivery Guarantee is the GHG Perk.  

Grubhub Guarantee Perks 

Please allow 24 hours for Grubhub to send the GHG Perk following an Approved Claim. To redeem a GHG Perk, you must click on the offer link or button provided in the email that includes the GHG Perk and place a new qualifying order or enter the code provided in the email on a new qualifying order (discount will apply at checkout). Order subtotal must be greater than or equal to the value of the GHG Perk in order to redeem the GHG Perk. When redeemed, GHG Perks will apply to your order subtotal (which includes food and beverage total) on an order placed on the GH Platform. Each GHG Perk will expire thirty (30) days after the GHG Perk is issued. Except as permitted by Grubhub, GHG Perks may not be stacked or combined and may not be redeemed or exchanged for cash. GHG Perks are non-transferable. GHG Perks may not be applied toward purchases containing alcohol. Except as otherwise permitted by Grubhub, GHG Perks may not be applied to orders paid for via line of credit, group orders, shared cart orders, or campus dining orders. GHG Perks are for one-time use only. Grubhub is not responsible for GHG Perks that are lost, stolen, or interrupted due to factors beyond Grubhub’s reasonable control. GHG Perks are also subject to the Perks Terms of Use. GHG Perks are funded by Grubhub.

Additional Terms

You may submit only one Grubhub Lowest Price Guarantee claim and one Grubhub On-Time Delivery Guarantee claim per order. To the maximum extent permitted by applicable laws, Grubhub reserves the right to refuse, suspend, or cancel your participation in GHG, or any part of it, for any reason at any time in its sole discretion, with or without notice, including, without limitation, if we determine that you have engaged in any fraud or tampering, or if any technical failure impairs the integrity or proper functioning of GHG. Further, to the maximum extent permitted by applicable laws, Grubhub reserves the right to terminate, suspend, or modify GHG or any part of it (including, without limitation, these GHG Terms) for any reason at any time in its sole discretion, with or without notice, including, without limitation, if we determine that claimants have engaged in any fraud or tampering or if any technical failure impairs the integrity or proper functioning of GHG. Except as expressly set forth herein, Grubhub makes no representation or warranty regarding GHG or any aspect thereof.