Last Modified: December 1, 2023
- Billing Cycles & Payment
- Trial Offers & Promotional Discounts
- Cancellation & Refund Policy
- Special Offers
- Updates to Grubhub+
- Additional Terms
Subject to applicable laws and any exceptions as expressly provided herein, any changes or modifications to these Terms will be effective immediately upon posting, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued access to or participation in Grubhub+ following any such changes or modifications confirms your acceptance of these Terms and such changes or modifications; therefore, you should review these Terms frequently to understand the terms and conditions that apply to your access to and participation in Grubhub+. IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENTS, YOU MAY NOT PURCHASE OR USE GRUBHUB+.
A Grubhub+ membership grants you access to certain exclusive membership offers (collectively, “Membership Offers”) for orders placed on the Grubhub or Seamless platform (individually and collectively, the “Platform”) (e.g., a $0 delivery fee on orders placed on the Platform from eligible merchants, provided such orders meet a minimum subtotal (excluding taxes, tips, and other fees) as indicated through the Platform). The specific terms of each Membership Offer are stated at the time the Membership Offer is offered, and Membership Offers may be subject to restrictions, including, without limitation, that the Membership Offer only applies to orders with a minimum order subtotal, only applies to a certain type of order (e.g., pickup) or may be redeemed only at eligible merchants as indicated through the Platform. For Membership Offers that are restricted to eligible merchants, Grubhub reserves the right to change whether a merchant is eligible at any time with or without notice. Unless otherwise expressly stated in a Membership Offer, other fees, including small order fees, driver benefits fees, and service fees, may apply and vary, and will not be affected or discounted as a result of your membership. Grubhub and merchants reserve the right to charge additional fees and change menu pricing at any time with or without notice to you. All Membership Offers are offered on an “as available” basis, contingent upon third-parties’ availability and other contingencies which may impact availability of some benefits at certain times and places. Merchants where Membership Offers may be redeemed through the Platform are subject to availability. Taxes may apply to the cost of the items you order and you may provide an optional gratuity. Certain members and accounts (including corporate accounts) may not be eligible for Membership Offers or Grubhub+ except as otherwise permitted by Grubhub. Membership Offers, including Special Offers (described below), may vary per member and certain factors (such as geographic location or whether a member has previously participated in Grubhub+) may affect the Membership Offers available to a member. Certain order types (including catering orders, scheduled team orders, and on-campus orders) may not qualify for Membership Offers or Grubhub+ except as permitted by Grubhub in its sole discretion. Certain Membership Offers may allow Grubhub+ Members to earn credit to be used on future Grubhub orders (e.g., 5% Grubhub+ Credit earned on eligible pickup orders). All offers of credit to be used on Grubhub may be subject to additional terms made available to you by Grubhub. Grubhub+ Credit that is calculated based on pickup order amount shall be based on the qualifying order subtotal (excluding taxes, tips, and other fees) from eligible merchants only. Unless stated otherwise by Grubhub, Grubhub+ Credit is redeemable on eligible future Grubhub orders only and expires 90 days after most recent Grubhub+ Credit is issued. Grubhub+ Credit will appear as a “Grubhub+ Credit” payment method at checkout. Grubhub+ Credit is not transferrable, may not be exchanged for cash, is not the personal property of the user, and may not be applied toward purchase containing alcohol. Unless stated otherwise by Grubhub, Grubhub+ Credit cannot be accrued or redeemed on on-campus dining orders. Your participation in Grubhub+ is subject to any applicable laws, rules, policies, and requirements that may apply. For clarity, Membership Offers do not apply to orders placed through other properties owned by or affiliated with Grubhub, including but not limited to other Just Eat Takeaway.com properties, Menupages, Grubhub Direct, Grubhub kiosks, or any LevelUp-powered sites or services.
Billing Cycles & Payment
Grubhub+ is offered for a monthly or yearly recurring membership fee payable at the start of the relevant billing cycle. Monthly billing cycles will recur each calendar month on the date of your initial purchase (including the date your Trial Offer converts to a paid membership and your payment method is charged) unless you cancel 24 hours prior to the next scheduled payment. Annual billing cycles will recur each year on the anniversary of your initial purchase (including the date your Trial Offer converts to a paid membership and your payment method is charged) unless you cancel 24 hours prior to the next scheduled payment as described in the Cancellation and Refund Policy below. Notwithstanding the foregoing, If your initial purchase occurs on a date that is not applicable in subsequent months or years, the monthly or yearly membership will recur on the last calendar day of such months or the following year, as applicable. (For example: If your free Trial Offer expires on January 1 and converts to a paid monthly membership, your initial date of purchase is January 1 and the membership will renew on February 1. If your initial purchase takes place on March 31, your monthly membership will renew again on April 30 and on the last day of each month thereafter.)
By signing up for Grubhub+ and providing Grubhub with your payment method, you agree that: (a) you will be charged your first Grubhub+ membership fee and any applicable taxes on the date you purchase your Grubhub+ membership; (b) you authorize Grubhub and its service providers to store your payment method for the purpose of executing future Grubhub+ auto-renewal transactions; (c) UNLESS YOU CANCEL, BY DEFAULT (AND WITH PRIOR NOTICE TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR GRUBHUB+ MEMBERSHIP WILL AUTOMATICALLY RENEW AT THE START OF EACH BILLING CYCLE, and (d) AT THE TIME OF RENEWAL, GRUBHUB WILL AUTOMATICALLY CHARGE THE THEN-CURRENT MEMBERSHIP FEE AND ANY APPLICABLE TAXES TO AN ELIGIBLE PAYMENT METHOD THAT WE HAVE ON FILE FOR YOU. If your payment details change, your card provider may provide us with updated card details. We may use these new details in order to help prevent any interruption to your Grubhub+ membership. If you would like to use a different payment method or if there is a change in payment method, please update your billing information. You authorize us to charge any payment method associated with your account. Grubhub may cancel your Grubhub+ membership with or without notice if your payment method is invalid for any reason. You remain responsible for any uncollected amounts notwithstanding any termination of your Grubhub+ membership or Grubhub account.
You may be eligible for a Grubhub+ membership when your employer registers for an employer-funded corporate Grubhub+ membership. If you have an employer-funded Grubhub+ membership through your employer, your membership will begin and end in accordance with the terms of your employer’s corporate subscription unless your membership is otherwise canceled. Notwithstanding anything to the contrary in these Terms, you will not be charged a membership fee individually for an employer-funded corporate Grubhub+ membership. To receive the Membership Offers, you must use the Grubhub account associated with your corporate email address and be an authorized user added by your employer.
Trial Offers & Promotional Discounts
From time to time, Grubhub offers some members free trial or other promotional Grubhub+ memberships, including those that are provided at no cost to eligible members through partnerships between Grubhub and third parties (collectively, “Trial Offers”). Trial Offers are subject to these Terms, except as otherwise expressly stated in the Trial Offer. Trial Offer eligibility and duration are determined by Grubhub at its sole discretion.Grubhub may require you to provide additional information or undergo verification to confirm your eligibility for a Trial Offer, such as for offers that are available to students only (e.g., Grubhub+ Student). For certain Trial Offers involving third party services (e.g., Grubhub+ through Amazon Prime), you may be required to link your third party services account with your Grubhub account to redeem the Trial Offer. Subject to applicable laws, we reserve the right to cancel, revoke, or pause your Trial Offer for any reason, including in the event that we determine that you are not eligible (including to prevent Trial Offer abuse). Not all offers, including certain Membership Offers, may be available to members participating in a Trial Offer. When your Trial Offer period expires, your membership will automatically convert into a paid Grubhub+ membership, and Grubhub will bill you the applicable membership fee on that date unless otherwise set forth in the Trial Offer. If you cancel Grubhub+ before the Trial Offer period has expired, Grubhub will not charge you for the Grubhub+ membership and some or all Membership Offers may immediately terminate. If you purchase a Grubhub+ membership with a promotional code or discount, each time your Grubhub+ membership renews, you will be charged the full billing amount rather than the promotional amount unless expressly stated otherwise. Only one Trial Offer is permitted per account and per household unless otherwise permitted by Grubhub. Trial Offers cannot be combined. If your Grubhub+ membership is ever terminated for any reason, you will not be eligible for a free or promotional trial on any subsequent Grubhub+ membership unless otherwise permitted by Grubhub in its sole discretion.
Cancellation & Refund Policy
You can cancel your Grubhub+ membership within the app or at grubhub.com up to 24 hours prior to the next scheduled payment to avoid further charges. For example, if the next-scheduled renewal date is January 1, you must cancel by 11:59:59 PM ET on December 31 if you wish to prevent charges for the upcoming membership cycle. If you cancel your Grubhub+ membership, you will not receive a refund or credit unless otherwise permitted by Grubhub in its sole discretion, but you can continue to enjoy Membership Offers through the end of your then-current membership period except that Special Offers may be terminated sooner. Notwithstanding the foregoing, certain Trial Offers involving third party services (a) may require members to cancel through the applicable third-party channel and not through Grubhub and (b) may be canceled automatically when the member’s applicable third-party service is canceled, (c) may terminate immediately upon cancellation of the Trial Offer, including all Membership Offers. Only one Grubhub+ membership is permitted per Grubhub account (including Seamless). If you are an existing active Grubhub+ member who then successfully signs up for a different Grubhub+ membership, then your existing Grubhub+ membership will terminate.
To cancel your Grubhub+ membership:
iOS and Android App Users:
- Log in to your account
- Tap on the Account icon
- Navigate to Grubhub+ membership menu option
- Select Manage Membership button
- Tap Cancel membership
- Confirm Cancel membership
- Navigate to grubhub.com or seamless.com
- Log in to your account
- Click on the drop-down menu in the upper right-hand corner
- Navigate to Grubhub+ menu option
- Click Cancel membership
- Confirm Cancel membership
IMPORTANT: Except as set forth herein and subject to applicable laws, Grubhub+ members (including those who have participated in a Trial Offer and converted to a paid membership) are not eligible for refunds on any charges incurred for Grubhub+ or credits for partially used membership periods, unless otherwise determined by Grubhub in its sole discretion. It is your sole responsibility (a) to timely cancel your membership if you wish to prevent future charges for Grubhub+ and (b) to review all charges incurred in connection with your Grubhub+ membership. Subject to applicable laws, you must contact Grubhub in the event of a dispute regarding an unauthorized Grubhub+ charge within 60 days of the date of such charge. After such 60 day period, you fully waive, release, and discharge all rights with respect to the unauthorized charge, and Grubhub is fully released from any and all related liability. Grubhub is not responsible for overdraft fees that may be incurred. If you have questions, wish to dispute a charge related to your purchase or use of Grubhub+ or are unsure about when the next scheduled payment will occur, please contact Grubhub Customer Care at https://www.grubhub.com/help/contact-us or by phone at 1 (877) 585-1085.
From time to time, certain Grubhub+ members may be eligible to participate in Membership Offers that are available for a limited time or are provided to select members only, including for evaluation or testing purposes (collectively, “Special Offers”). Special Offers include members-only discount and rewards programs (e.g., location-based offers or birthday rewards) and Donate the Change donation matching programs, as determined by Grubhub in its sole discretion. Special Offers are made to intended recipients only and may not be available to all Grubhub+ members. Some Special Offers are not available to members participating in Trial Offers except as otherwise permitted by Grubhub in its sole discretion. Special Offers are subject to any and all additional terms and restrictions applicable to the Special Offer (“Additional Offer Terms”), that we may state, post, link or otherwise provide for on the Platform. All Additional Offer Terms are hereby incorporated into these Terms by reference. In the event of a direct conflict between these Terms and the Additional Offer Terms, the Additional Offer Terms will prevail to the extent of the conflict. Unless otherwise permitted or stated by Grubhub, Special Offers are not available for corporate members or accounts.
In the event that you are no longer eligible to participate in a Special Offer or your participation in Grubhub+ is terminated, you will no longer receive the applicable Special Offer. For the avoidance of doubt, in the event your Grubhub+ membership is terminated, all Special Offers will immediately terminate and become void unless otherwise permitted by Grubhub in its sole discretion.
Updates to Grubhub+
To the maximum extent permitted by applicable laws, Grubhub reserves the right to change the Grubhub+ membership plans, including prices, features, Membership Offers, Special Offers and these Terms in any manner and at any time as we may determine in our sole discretion. If Grubhub increases your membership fees or materially changes the Terms, Grubhub will notify you via email and provide you with the opportunity to change your membership before Grubhub+ is renewed for another billing cycle. If you do not wish to continue subscribing with the new membership fees or the Terms, as applicable, you may cancel your Grubhub+ membership within the specified notice period, provided that you may not receive a refund but will continue to have access to the membership through the end of your current billing period. Your continued use of Grubhub+ after the change becomes effective will constitute your acceptance of the new Terms. Any Grubhub+ memberships will be subject to the terms and conditions in effect at the time you sign up or your membership renews.
Unless otherwise expressly stated by Grubhub, statements made by Grubhub regarding Grubhub+ member savings are made without regard to the cost of membership. Trial Offers and your Grubhub+ membership cannot be transferred or assigned. If you have a Grubhub and a Seamless account, your Grubhub+ membership (including Trial Offers), will transfer between the respective Grubhub and Seamless platforms, except for certain corporate Grubhub+ accounts for which memberships will not transfer. Any Trial Offers or invitations to participate in Grubhub+ are made to the intended recipient only, and terms (including with respect to membership fees) may vary per member. To the extent permitted by law, Grubhub reserves the right to refuse, suspend, or cancel your Grubhub+ membership (including Trial Offers), or any part of it, for any reason at any time in its sole discretion with or without notice, including if any fraud or technical failure impairs the integrity or proper functioning of Grubhub+. In such cases, Grubhub, in its sole discretion, may provide a refund, discount or other consideration to some or all members. Termination of your Grubhub account will result in termination of your Grubhub+ membership, including any Membership Offers and benefits associated with your Grubhub+ membership unless otherwise stated or permitted by Grubhub. Except as expressly set forth herein, Grubhub makes no representation or warranty regarding Grubhub+ or any aspect thereof. Unless the context otherwise requires, whenever the words “including”, “include” or “includes” are used in these Terms, they shall be deemed to be followed by the phrase “without limitation.” All interpretations of these Terms will be at Grubhub’s sole discretion and Grubhub’s decisions will be final. Any waiver by Grubhub of any term of these Terms must be in writing. Except as otherwise provided in these Terms, if any portion of this Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, modified or replaced by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these Terms shall continue to be enforceable and valid according to the terms contained herein.